This exercise is an short Action Maze we've designed to illustrate some aspects of the Performance Diagnostic Diagram. It was originally designed as part of a presentation, as a way of generating audience discussion. You will be presented with a four-part situation; in each part you will need to make a decision on the best way to proceed. The scene is a small New England hospital laboratory. The hospital has been getting patient evaluations with a lot of complaints about blood drawing, and asks you, the instructional designer in HR, to help. Click on the button below to start the maze.