This tool will walk you through a consideration of factors that might influence a performance discrepancy. It is not designed to analyze the factors for you, but it is a way to organize your thoughts and help prepare you for the investigation of performance problems. Its basis is the performance diagram on the next page.

The tool will ask you a series of questions. The final result will be a page of action steps that you can print and use as a checklist of items to investigate in resolving a performance discrepancy.