You've rolled out your new application, but:
- » Fewer users than expected
- » Those who do, use only a
part of the
- » Many fail to see how the
application helps them achieve
- » Few can remember critical
details taught in the
- » Underutilize the application.
- » Spend too much time on the
searching for answers.
- » Keep making the same
mistakes over and
You had great expectations for the application, but not any more.
Lagging user adoption and partial utilization have made full success
is designed to eliminate the common user-adoption problems that often
undermine application rollouts. It's a way to
ensure that your users will be able to complete all their
application-related responsibilities the first day and every day, even
as the application or the business processes change over time.
With the QuickSuccess
just-in-time platform, you can deliver to your users all the
knowledge, guidance, and answers they need at the precise point within
the application that they
need them. This platform, the QuickSuccess
syncs the appropriate guidance and resources to the user's current
in the application, making that knowledge instantly accessible and
useable. Prior training is re-enforced, while knowledge that
is forgotten, or was not covered in training courses, is easily learned
as users follow the instructions for completing the
You can choose the mode of support you want to provide:
you can deliver the
support with text, audio, video, Flash--whatever format your users need.
- » step-by-step task support,
- » best practices,
- » page and field explanations,
- » process maps,
- » links to existing documents
- » learning snippets
provides the piece that has been missing from application training and
support: a platform for an on-going, dynamic dialog between you and
your users. Now
you can provide continuous support, on an as-needed
for the life of the application. You can update the support immediately
as you notice recurring errors and other performance problems, as the
application changes over time, and as processes get redefined – without
the need to touch the underlying application!
How Does QuickSuccess Work?
a small application that appears as a sidebar (the Sidekick) alongside
the application to be supported. The Sidekick
displays content that has been synced with the
application, so that what users see varies with their
location within the application. When the user needs guidance or an
answer to a question,
she clicks a button to update the content in the Sidekick,
views the support she needs, and immediately applies what she has
learned. Depending on the nature of the support she needs, it may be
displayed with Sidekick
or opened within another browser window.
is supported by a Content Manager tool that provides full word
processing features for easy editing. Templates can be created to make
authoring even faster. The tool permits multi-party authoring and
allows for iterative feedback and collaboration, making it easier for
subject matter experts and other stakeholders to take part in creating
the content your users need. Once written, the content can be quickly
saved and published, making it instantly available to all users.
Numerous options are available for launching the Sidekick and hosting
the content manager and the content files, including running all from a
C/RS secure server.
The Bottom Line
by bringing dynamic, actionable learning (knowledge, guidance, and
to the precise Point of Performance where users can use it,
training efforts to ensure successful user
adoption and utilization.
knowledge at users' fingertips means better performance:
- » Stronger adoption rates.
- » Users become
fully self-sustaining and
- » More effective utilization
as users become more confident that they
can use all of the application's functionality.
- » Fewer errors; fewer requests
- » Less reliance on what users
memorize from training.
- » Continuous learning with
less need for recurrent training classes.
On-going coaching from business process
owners and managers.
- Greater user
competence means success comes more quickly:
- » Rollout schedules are
- » Self-sufficiency begins on
Faster task mastery.
Changes to the application or processes can be
delivery, at the point of performance, means big cost savings:
Less time is wasted in trial and error and
requests for help.
Fewer demands for assistance from Help
Desks, colleagues and supervisors.
Some training time can be reduced, since
learning will be re-enforced on the job.
Costs for refresher training and new feature
training will be eliminated or reduced.
content means a continual dialog:
- » Users
see only the latest and most accurate information.
All stateholders can engage in supporting the users' efforts.
New procedures and processes can be communicated and implemented
Users sense that the organization cares about enabling their
There are several
packages available, designed and
priced to match your company's needs, technology framework, and budget
requirements. C/RS, recognized leaders in performance support solutions
for 15 years, can provide a variety of services to get your
organization up and running right away with QuickSuccess
help you take full advantage of its power.
For more information contact us at email@example.com
or call us at 203-389-4440.
New: Available 4th Quarter 2010 - The QuickSuccess Sidekick for Salesforce
Sidekick for Salesforce
offer the just-in-time power and easy implementation and customization
described above. But it will also
contain pre-populated core support for
all the key tasks and pages of the standard
Salesforce implementation. Your organization can then modify the
match your specific customizations, processes, rules, and best
practices. Please check back for further information.
The power of QuickSuccess
can best be seen through a guided demo. We would be happy to arrange
one at your convenience. For more information contact us at firstname.lastname@example.org
call us at 203-389-4440.