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Instructional Approaches
Click graphics to view larger-size images This course on Respect in the Workplace was aimed at managers of a large metropolitan hospital. Here is a sample page from one section on Handling Complaints. For a specific procedure such as this, a simple graphic conveys the information quickly and concisely.
For computer technology audiences, we created courses which not only teach software development methodologies such as Microsoft Solutions Framework (MSF), but also provide practitioners with a role-based workflow to help transfer training to on-the-job performance. Here's a screen from an MSF Foundations course which helped upper management introduce the basic concepts of the MSF methodology and explain its decision to change current practices. We also used an innovative text presentation technique that allows text to be displayed dynamically when the learner clicks on each topic, saving valuable screen space.
Here's a screen from the companion course, MSF Immersion, that explains specific roles in the MSF process.
We also develop courses designed to integrate within an organization's Learning Management System (LMS). This is example of an eLearning course developed for the Aspen platform (Click2Learn/SumTotal). The course teaches how to sell solutions at the executive level and was aimed at the sales force of a large telecommunications company.
Diagnostic Tests and Customized Course Paths With pre-testing, we can tailor an elearning solution to include paths through the course that are customized to the diagnosed knowledge gaps of a learner. This pre-test was developed as a diagnostic test to identify what the student already knows prior to taking the course, and to then create a customized path through the course. The course was created for a large metropolitan hospital, which wanted learners to focus on new material, or information they did not already have. 
We have produced “action mazes” for several clients. This is a good example of "active learning." These exercises engage the audience in an interactive story that tests and reinforces their understanding of the material. Opening page of an “action maze” scenario
A sample support page for a scenario:
Very often, workplace simulations can be effective and engaging without involving high-end multimedia. Here is an example of an office simulation we did for training Branch Office Managers. 
Not
all eLearning needs to be presented in the form of a
course. We begin by identifying the process (work flows)
employees must follow, then create a web-based toolkit
that provides them with the precise knowledge and tools
(templates, tools, how to's, tips, best practices, etc.)
they need in the context of their actual jobs. This
no-nonsense approach, available at the point at which
the employee needs it most, provides more concentrated
learning than is possible with any other method. Sample screen of a toolkit for trainers:
Sample screen of a weather-routing toolkit for sailors:
Please contact us for a demo of any of our capabilities. Christensen/Roberts
Solutions
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