What is ActiveGuide?  ·   guides users   ·   follows workflow ·   leverages learning  ·  works  ·
Christensen/Roberts ActiveGuide Solutions

What is ActiveGuide?

ActiveGuide, a remarkable new tool from RockeTools, enables Christensen/Roberts Solutions to deliver powerful, interactive support for your end users. Co-residing in the same browser window with the live application, a C/RS ActiveGuide support solution can monitor and shape your user’s experience with the application.

What does that mean? Imagine a support solution that can:

  • Guide users,
    • Ensure that users follow the correct procedures every time from Day One, while avoiding the mistakes novices invariably make.
    • Be turned on or off as the user wishes for true just-in-time support.
    • Detect the user’s location within the application and provide precise information and decision-making support for the step at hand.
  • Follow the workflow,
    • Choose appropriate branches in the procedure flow based on the user’s previous entries and actions.
    • Embed your business rules right into the user interface to ensure user compliance with broader company policies and processes.
    • Provide “wizards” to automatically complete difficult or redundant procedures and alternative paths and interfaces to make the application more intuitive.
  • Leverage learning,
    • Serve as both a learning interface and on-the-job support
  • Yet work outside the actual application.
    • Provide all of the above without touching or altering a single line of your application’s code
Christensen/Roberts offers complete ActiveGuide solutions as well as "First Project Support" which is designed to get your project done and your people proficient in maintaining and creating ActiveGuides for future projects.
 

   ActiveGuide screen thumbnail

Thumbnail of forums for First Project Support