It is not unusual to find an application—or a particular procedure within that application—to be confusing enough to present an obstacle to effective performance and productivity.

A C/RS ActiveGuide solution can provide the missing link between the application as it is, and the actual work that needs to get done. It provides support at the exact point in the task when and where the user needs it. It can skip over unnecessary steps in a procedure, and can even complete steps in the task automatically, based on user input and business rules encapsulated within the ActiveGuide support. This speeds up work, and increases productivity for all users.

In complicated applications there are always “sticky” screens. That’s where novice users have to spend time deciding what to input or what to click next based on the information they’ve already entered. Such screens are glue traps which slow the work down. ActiveGuide gets the user unstuck by providing such help as decision support, automated or semi-automated steps, or workflow branching based on previous entries.