ActiveGuide  ·    Guides Users  ·   follows workflow  ·   leverages learning ·   works ·
Guides Users

At C/RS, ActiveGuide support solution represents a radical departure from the usual approaches of formal training events, system simulations, and online help. It is an on-demand performance support system that:

  • Guides the user through the necessary steps and procedures.
  • Helps avoid mistakes by not allowing erroneous actions.
  • Works on the actual application.

Because it is available to users on-demand, C/RS ActiveGuide solutions can assist the novice without getting in the way of the expert. They can be thought of as training wheels that get the user up and running with a minimum of fuss and frustration, and enable the user to learn while actually doing.

Training wheels give support so that the user can get to where he or she wants to go, and not have to think about the complicated balancing act that may be required to get there. These training wheels can then be removed when no longer needed, as novices turn into experts.

But even experts can use a little support from time to time for overly complicated interfaces or complex, infrequently done tasks. Why demand that users waste time and effort trying to master every procedure, when one click will surround them with all the support they need to complete their tasks?

The goal of a C/RS ActiveGuide is to enable end-users to get the work done as efficiently and effectively as possible.
 

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