When the nature of the application requires that users be trained to mastery on an application, a C/RS ActiveGuide support can be deployed as both a training and a support solution. Solutions can be integrated into a development, or test, version of the application for training, than transported intact to the live application. This multiple use of the same effort can help orient the user and help him or her gain familiarity with the application.

Moreover, the solution remains continually accessible to the user to be reviewed at any time, when needed—something that usually can not be done with other training approaches.

And after training, rather than just send the user out into the workplace armed with thick manuals and ask them to access unhelpful help systems, the same ActiveGuide can be repurposed as on-the-job support.