All of our efforts are based on a firm belief in key performance principles. These principles shape our decisions on the staff we hire, the projects we do, and the solutions we provide.

Take Aim at the Performance First, Not the Performer

More performance issues have been successfully resolved by addressing environmental, organizational, and resource deficiencies than by trying to change the skills, knowledge, and attitudes of the performers.

Approach Each Challenge Systematically; Provide a Systematic Solution

Performance occurs within work environments and work processes that often include a variety of tools and resources. Effective solutions integrate those elements in a seamless whole, making productive work easier for the individual employee.

Prepare Employees for Tomorrow, Not Just for Today

One of the greatest challenges facing organizations today is how to operate in "Internet time." What employees need to know and to do next year may be far different than what is expected today. If training fails to address how new learning will be created and maintained, it will fall far short of meeting the organization's needs.

Grow the Organization, Not Just Its Individual Employees

In today's marketplace, business value comes from an organization's store of intellectual capital. To be most effective, individual learning should be placed within a "Learning Eco-System," a synergistic environment that simultaneously grows and sustains the knowledge of both the organization and its employees.

To Understand the Organization's Business Needs, First Understand the Business

Training and support programs must be judged by how well they meet the business goals of the organization. Determining which solutions to provide requires a clear understanding of where the organization wants to go. Generic training, outside of that context, is doomed to fail.

Don't Just Use the Technology; Exploit It

Effective use of a technology means understanding its unique features and designing specifically to take advantage of them. Adapting a new technology to do the same thing that was done with an older one is counterproductive.

Copyright 2011 Christensen/Roberts Solutions