We measure success not by the volume of training or the results of test scores; we measure it by the increased value of the work that the employees produce.

We begin by asking:

• What could we do right now to help employees do their jobs more effectively and efficiently?
• How can we make difficult tasks easier rather than to force workers to waste time learning to master them?
• How can we teach new knowledge and skills in a way that maximizes the impact and minimizes the learning time away from work?

Only then do we ask: What do employees have to learn that can only be learned in a training event?

Our goal is not well-trained employees; it is employees who do their work well.

Copyright 2011 Christensen/Roberts Solutions