What could be less productive than taking employees away
from work to teach them to be more productive?

Improved productivity is the key to survival and continued growth in today’s economy, and nothing is more essential to achieving that goal than enhancing employee performance.

Many organizations turn to employee training courses as the obvious way to improve performance. Unfortunately they’re the wrong choice.

The evidence is mounting and convincing. U.S. Businesses spend about $65 billion each year for training, yet:

  • 70% of formal training is forgotten within two weeks.
  • Workers learn less than 15% of what they need to know to do their jobs through formal training. Knowledge workers still spend 1-2 hours a day searching for knowledge needed to do their jobs.

The future belongs to organizations that enhance employee performance while reducing—not increasing—their reliance on inefficient and resource-draining training courses.

For the past 17 years, Christensen/Roberts Solutions has been helping our clients do exactly that. The secret lies in our performance-centered approach.

NEW: Click on the link on the right to learn how C/RS has expanded its scope with a new strategic relationship with Taurua Concepts, recognized experts in process optimization and business effectiveness. 



News & Events

C/RS forms strategic partnership with Taurus Concepts.

Taurus Concepts


Hal Christensen presents on Performance Support at ASTD-NY September meeting.


Hal Christensen presents in Training Magazine Network webinar.

Audio & slides


Hal Christensen leads panel discussion at ICELW Conference.

ICELW Program


C/RS and WLH Consulting announce alliance.

WLH Newsletter


Hal Christensen speaks at the NY-Metro Chapter of STC: "How to make the workplace smarter so employees don't always have to be."

Slides and WebEx archive


C/RS and Realogy win 2008 Training Magazine TIA Award for the Salesforce Coach.


C/RS wins another PCD Award for designing ASK PA, Memorial Sloan-Kettering's workflow support for its Patient Accounts call center operations.


Hal Christensen discusses "The Truth about e-Learning ROI" on eLearning WebTV.
Blog Entry


C/RS receives another Performance-Centered Design Award! The 2006 PCD Solutions Award is for a Physician Coding Audit and Feedback System.

Press Release | Entry


C/RS launches ground-breaking QuickSuccess for Salesforce.

Press Release | Description


C/RS program cited in Dr. Allison Rossett's latest book.

Excerpt | Order


C/RS and RockeTools win
Performance-Centered Design 2005 Award for Salesforce Interactive Coach: Entry


C/RS wins 2004 LOLA award for Creativity in Synchronous Design: Announcement


Recent Presentations:

Hal Christensen speaks at MetroSET: Slides (PPT)
Lou Roberts speaks at TechLearn: Slides (PPT)
Hal Christensen speaks at ISPI: Slides (PPT) |
MP3 Audio