ActiveGuide, a remarkable new tool from RockeTools, enables
C/R Solutions to deliver powerful, interactive support for your end users.
Co-residing in the same browser window with the live application, a C/RS ActiveGuide
support solution can monitor and shape your user’s experience with the
What does that mean? Imagine a support solution that can:
- Guide users,
- Ensure that users follow the correct procedures every time
from Day One, while avoiding the mistakes novices invariably make.
- Be turned on or off as the user wishes for true just-in-time support.
- Detect the user’s location within the application and provide
precise information and decision-making support for the step
- Follow the workflow,
- Choose appropriate branches in the procedure flow
based on the user’s previous entries and actions.
- Embed your business rules right into the user interface
to ensure user compliance with broader company
policies and processes.
- Provide “wizards” to automatically
complete difficult or redundant procedures and alternative
paths and interfaces to make the application more intuitive.
- Leverage learning,
- Serve as both a learning interface and on-the-job support
- Yet work outside the actual application.
- Provide all of the above without touching or altering a single line
of your application’s code
ActiveGuide is an award-winning software tool which can enable your end-users to start being productive immediately.
to End User/Training Support Tools
Copyright 2008 Christensen/Roberts Solutions