has been working in the field of learning and performance improvement
for over 25 years. Over that time, he has helped his Fortune 50 clients
execute on their business objectives through their learning and
knowledge management initiatives.
Lou has a wide range of
skills to serve clients including instructional design,
technology-based learning design, strategic planning, and the design of
change management processes.
Lou is known as a
long-term high-relationship consultant. Lou's first corporate
consulting experience at Minolta lasted six years during which he was a
fulltime contract consultant responsible for creating multi-media
training programs for Minolta's internal sales and maintenance staff as
well as for their customers and end-users.
Later Lou was brought in
as a consultant to a project with AT&T, beginning a
relationship that lasted over 17 years throughout the company's various
incarnations as Lucent Technologies and then Avaya, Inc. Originally
responsible for creating sales training programs, Lou's skills in more
strategic capacities were quickly recognized. Over the decade and a
half relationship – which continues today – Lou eventually became in
charge of the design of Avaya's sales training curriculum – as part of
a highly touted example of internal/external partnership. Lou was most
known for the creation and implementation of Avaya's most successful
Executive Sales Training curriculum to date: The Executive and
Solutions Selling – Business Acumen (ESSba) program.
In 1994, Lou joined up
with Hal Christensen to form Christensen/Roberts Solutions, a
successful consulting and developing company in the area of Electronic
Performance Support Systems. Lou and Hal met as members, and eventually
back-to-back Chairmen, of the ASTD Metro Chapter Instructional Design
and Development Special Interest Group. They also served with Gloria
Gery and other early EPSS innovators as founding members of the
Performance Support Leadership Council.
You might also remember
Lou from his regular appearances on the PBS series “Educational
Computing” in the early 1980's. In this monthly television series with
a two-year run, Lou discussed new applications of microcomputer
technology as a result of his role as Technical Director of
Microcomputer Technologies at EPIE/Consumers Union.
Currently, Lou is using
his experience in cultural transformation and change management to help
a leading organization in the healthcare industry address the
challenges brought on by new HIPAA and compliance regulations.
Lou has also recently
brought together his love of educational design and his passion for
offshore sailing with the release of “Weather4Sailors.com,” a portal of
weather-education related resources that he created with
internationally-recognized offshore sailor, Bill Biewenga. Lou is also
an accomplished offshore sailor with two Transatlantic races and
numerous offshore deliveries under his belt.
Lou has an M.A. in
Educational Technology from Teachers College, Columbia University. He
graduated from Bowdoin College with Honors with a degree in Romance
Languages and Economics.
Hal Christensen has
been designing instructional materials for over 30 years. He is
nationally known for his contributions to eLearning and Electronic
Performance Support design, having presented his work and his ideas at
over two dozen national professional conferences since 1984. During
that time, he has designed and created large variety of successful
eLearning and knowledge support programs for many of the country’s
Starting originally in the field of education,
with stints as a high school teacher, college professor, and textbook
developer, Hal joined J.P. Morgan as a product knowledge
designer/trainer. He later joined Sterling Resources to direct their
CBT and Performance Support services, and, in 1994, joined Lou Roberts
to form Christensen/Roberts Solutions.
In the early days of the PC, Hal pushed the
application of the technology well beyond the norm. His vision of
computers as tools to promote both learning and performance led him to
pioneer their use as performance support tools, testing tools, and as
simulators of a vast range of work environments. His simulations
included models of complex financial transactions (foreign exchange),
sales (discount brokerage), software applications (NASDAQ ‘s
Workstation 2), and even softer skills (interviewing), for which he
developed techniques for creating user-computer dialogues featuring
free-form text entry. He also designed OnQuest, the first commercially
available tool for authoring Electronic Performance Support Systems,
which enabled clients to drastically cut the cost of training call
center representatives by 80 percent.
As a partner in C/R Solutions, Hal has continued
to expand the reach of computer and web-based technology in the
learning and support field, creating powerful models for concurrent
performance support systems for application end users, performance
toolkits to support knowledge workers through complex processes, and
blended learning solutions to ensure that managers both learn and apply
softer skills to the hard realities of the workplace. He has headed up
projects to provide those solutions to numerous organizations,
including UBS PaineWebber, Prudential, AT&T, Lucent
Technologies, ADP, PricewaterhouseCoopers, Merrill Lynch, State Street
Corporation, Thomson, and Memorial Sloan Kettering.
Hal has a Masters degree from the University of