Client Problem/Need: Our client needed
to prepare a selected group of Financial Advisors to assume the duties of
Branch Office Managers to replace the ineffective, previous alternative—an
extensive, one-time classroom training event. This required that they acquire
new skills, knowledge, and attitudes.
Our Approach: C/R Solutions, along
with its associates, created a nine-month blended learning experience in
which the future managers were continuously immersed.
Our Delivered Solution: The final
program integrated three classroom training sessions with extensive web-based
knowledge acquisition, performance support (tools, templates, examples,
worksheets, checklists), action learning, decision-making simulations, and
collaborative learning experiences. The participants used the web-based
materials before, between, and after the classroom sessions. Those sessions
then served as a vehicle to debrief that learning and provide additional
opportunities to interact with peers and internal experts. C/R Solutions
provided the web portal that served as the "Command Central" for
the entire learning process.
Benefits Achieved: New Branch Office
Managers assumed their new duties much better prepared than they had been
previously. The nine-month blended learning experience continually reinforced
the transformation they needed to make from being independent producers
to being responsible for the success of an entire office. After the initial
pilot, the program was successfully transitioned to the client's staff,
and it is still running four years later.