Client Problem/Need: Our client needed
to migrate 6000 users from legacy mainframe systems to two new web-based
applications they had developed.
Our Approach: C/R Solutions focused
on providing users with a single package of training, documentation, and
on-the-job performance support all embedded within the application, utilizing
the quick capture and development made possible by the Epiplex suite of
Our Delivered Solution: We provided
task-based procedural instruction, with multiple learning/support options
(Show Me animations, Guide Me simulations, Test Me evaluations, and documentation)
for each key task. The training/support was accessible from both the corporate
Learning Management System and on-the-job from within each application.
Benefits Achieved: With our solution,
our client was able to achieve substantial savings from reducing classroom
training by three-quarters, eliminating the need for writing separate documentation,
replacing the previous support procedures of screen captures and print-based
procedural guides. For example, in one of the applications, 1360 out of
a total of 1400 end-users went from the mainframe to the web-based application
without any instructor-led training -- using the Epiplex solution alone
to transition successfully.